02-20-2014 01:46 PM
As of 02/19/2014our Cisco ironport started getting failures on senderbase lookups:
i.e. SG UNKNOWNLIST match sbrs[none] SBRS unable to retrieve
.... because DNS queries like 49.33.146.216.sb-adfe2ko9.senderbase.org are returning NXDOMAIN
This has happened in the past when Senderbase has had issues but I'm not finding any info on this.
Anyone else having this problem right now?
-Bryan Hance
02-20-2014 02:20 PM
Followup to save someone else time:
An update from 02/19/2014 apparently broke some SBRS engines.
Logged into ironnport, ran: repengupdate force
Waited 4 mins for it to kick in. SBRS began functioning normally again.
Hope this helps someone else and saves them a support case :/
-b
02-20-2014 03:18 PM
As with the IPAS and AV updates - it is possible you may have had an issue with a previous update completing, and then staled out the rules --- in which, using the 'force' will prompt the appliance to reachout and grab ALL rules, and reimplement the update in complete... correcting the issue. If you 'grep' the "updater_logs" - do you see any issues with the updater service... anything outside of the norm?
Hope this helps!
-Robert
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