sudo password not working

[Maenz2344]

Hi,

we have an C100V and i wanted to implement the let'senrypt with certbot.

I can connect with my admin account to CLI, but when i run a suo command, it ask me for an password.

Admin password does not work, default ironport as password does not work.

How can i run sudo commands?

Thanks for any help.

[Ken Stieers]

What commands are you running?... I have never needed sudo..

[Maenz2344]

for example sudo apt update.

Like described here:
https://www.cisco.com/c/en/us/support/docs/smb/cloud-and-systems-management/Cisco-Business-Dashboard/kmgmt-2313-Lets-Encrypt-Certificates-with-CBD.html

[Ken Stieers · Accepted solution]

That has nothing to do with a Cisco ESA...

Sudo/OS level access just isn't a thing on the ESA. Support can get there from the support tunnel, but end users can't.