Add Secure Endpoint (AMP) to iPhones with MDM

[hank hale]

I am attempting to add Secure Endpoint (AMP) with our MDM, Mosyle, all the mobile devices are iPhones. I have the Cisco Security Connector downloaded to test devices with the MDM. In Secure Endpoint, I select Management > Deploy Clarity for iOS > select our policy > Download profile. I copy that to the PLIST in the MDM. I am sure the PLIST is put in correctly on the MDM, but we are not getting any movement or syncing inside of the secure endpoint dashboard.

Am I doing something wrong? Do you all have any guidance on getting this to work?

Thanks,

Hank

[Chris05]

Hi Hank, 

Are your iPhones supervised?  We have this deployed to all our iOS devices, at first it was just iPads until we got our iPhones enrolled with Apple's School/Business manager as well. 

[hank hale]

Hi Chris,
Thanks for replying. Yes, we do have them in Apple Business Manager, as well as the MDM. I confirmed via the business phone that it is supervised . Since you do have a successful deployment, could I ask how you got the profile added? Did you do to Deploy Clarity for iOS > select the profile > download profile? (Picture 1). Or did you go from Polices > policy needed > xml ? (Picture 2)

Thanks for the guidance!

[Chris05 · Accepted solution]

Apologies, it's been years since we originally set it up so I don't remember exactly - but I think you need to do both. We first uploaded the .mobileconfig profile to our mdm (WorkspaceOne).  Also, I can see in our mdm iOS profile that we then uploaded the .xml file.  Basically, the first one is an organization profile, the second is the device profile. 

[hank hale]

Thanks Chris! That was the issue. I didn't have the mobileconfig in a root profile. I fixed that and now it works. Thank man!