AMP Connector not appearing in console.

[ToucanzooX]

I have installed AMP on several machines in various modes like protect, triage etc.  I install on my Mac and it doesn’t appear in the console.  I have re-installed several times but it never appears.  The only machine i actually want it to work on doesn’t work.

[brmcmaho]

A few basic things to check:

Note the locations listed in online help (Contents > AMP for Endpoints Mac Connector > Firewall Connectivity) and make sure they're not being blocked.

Is the endpoint passing through a proxy on its way out? If so, make sure the proxy is configured in the AMP policy.

Also ensure that, if there is a proxy in place, it is *NOT* doing TLS intercept. TLS intercept breaks the two-way trust between the connector and the AMP cloud.

If none of those steps point to a quick answer, then the best way to proceed is to open a support case.

[ToucanzooX]

I have explored these avenues already.  I do have several other devices including the same mac with.a VM running on it and they all work fine.  Just the MAC os itself that will not play ball.  I have another mac device in the house and this works fine so I don't think it is the OS.  Maybe something to do with Catalina perhaps?

Thanks for your assistance.

[Matthew Franks]

Did you grant full disk access for the AMP Connector on the Mac?

Please refer to page 121&122 of the User Guide for instructions.
https://docs.amp.cisco.com/en/A4E/AMP%20for%20Endpoints%20User%20Guide.pdf

Thanks,

Matt

[ToucanzooX]

Yes Matthew, I did this inline with the instructions.

I have just uninstalled and re-installed with the same results.

[Matthew Franks]

Without seeing the logs, it is difficult to help any further.  I recommend opening a TAC case so someone can help you get this sorted out.

Thanks,

Matt

[ToucanzooX · Accepted solution]

Thanks for that guide Matt as I was reading through it further I found the uninstallation section.  When I had previously uninstalled there are a couple of folders not uninstalled that were causing the issue.  Uninstall, script run to remove folders - reboot - install - working.

This has been bugging me for week, whilst not directly you have helped alot.