AMP Status Disconnected
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2021 05:32 AM - edited 06-22-2021 06:26 AM
Greetings!
I'm having issues with one server in particular where AMP is disconnected and states it can't connect to the internet.
In the SFC.exe.log file I can see these errors, assuming this is the problem. I have monitored the traffic leaving the server and I'm not seeing any blocks or denies.
ERROR: [AMPKIT-WIN][http_client.c@1051]: async request failed (Couldn't connect to server) to https://enrolment.amp.cisco.com/domains
ERROR: [AMPKIT-WIN][http_client.c@1011]: GET request https://enrolment.amp.cisco.com/domains failed (7): Couldn't connect to server (Failed to connect to enrolment.amp.cisco.com port 443: Timed out)
ERROR: [AMPKIT-WIN][http_client.c@1051]: async request failed (Couldn't connect to server) to https://mgmt.amp.cisco.com/health/
Version: 7.3.13.20165
- Labels:
-
AMP for Endpoints
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2021 05:53 AM
Any thoughts?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2021 09:53 AM
Hello @itguy1024,
just to figure out if there is a local defect with with policy file, you can do the following.
- Download the policy.xml file from a policy
- Stop the connector service and replace the file in the installation directory of the connector
- Start the Secure Endpoint service
Greetings,
Thorsten
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2021 10:15 AM
@Troja007thanks for the suggestions. I tried that but unfortunately it did not help.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2022 08:44 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2022 08:55 AM
Only thing that helped us with this problem was to upgrade connectors to 7.5.1, all olders version still have problems. After upgrade to 7.5.1 we havent noticed any disconnected service on those machines, other servers with olders versions are still hit by disconnect problem
BR
Marcel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-23-2022 11:10 PM
Hi,
Make sure AMP is not opened by another user on the same server. If there is more than one user session
Stop AMP Service
End AMP process run by the other user.
Start AMP service again.
This worked with me on some Windows servers.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-24-2022 12:02 AM
Hello @itguy1024,
two things I just wanted to mention, as there is no info that the issue is solve.
- What is the output of the connectivity tool? any Errors shown there?
- There might be an issue if a specific RootCA is missing.
Greetings, Thorsten
