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CareUEyes Update.exe False Positive

CareUEyes
Level 1
Level 1

File: update.exe
MD5: 648c906259cfbd6f16fc182096e4f301
SHA-1: b331ea934c8c2b7eaad18f3c9e177022dccfc05a
SHA-256: f86384278d74c3de6a1a7b9ac6953634725da77c3d19ef4ea2742d37249b70ea
Detection: Win.Trojan.Generic::95.sbx.tg

This program is the upgrade program for CareUEyes software, and the official website is https://care-eyes.com.

Currently, Kaspersky, ESET, BitDefender all consider it to be safe and reliable. Please help us resolve the false positive, thank you.

3 Replies 3

Matthew Franks
Cisco Employee
Cisco Employee

I've filed a ticket with TALOS to investigate this as a False Positive. You can do that directly in the future at talosintelligence.com for a faster response time.

Thanks,

Matt

Matthew Franks
Cisco Employee
Cisco Employee

TALOS responded to the ticket stating that there is not sufficient evidence to change the disposition. You have the option of changing it locally to a trusted hash if you still think it is a safe file. If you have more information you'd like to provide as evidence for changing the disposition, please visit talosintelligence.com and file a ticket to dispute the disposition and provide that information.

Thanks,

Matt

CareUEyes
Level 1
Level 1

Thank you, I will submit a false positive to talosintelligence.com