Cisco Security Risk Score - Pending

[chickenriceandbeans]

Hi,

Does anyone know why this is still pending?

 

[Matthew Franks]

Pending generally means that we haven't received enough information yet to populate that field. If this is a new install, it just may not have that data yet. Also, verify the endpoint meets the requirements in the Cisco Security Risk Score section of the User Guide.

Thanks,

-Matt

[chickenriceandbeans]

Hi,

Is there a clear solution for this?

[Matthew Franks]

Without more details I can't say for certain why the endpoint isn't displaying the Cisco Security Risk Score. We may need to investigate the logs on the endpoint to determine communication issues or installation issues. I suggest opening a TAC case so they can dig deeper into the logs or backend data.

-Matt