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Firepower 8350

ZRO36
Beginner
Beginner

I have a Firepower 8350 that has been giving me and my colleagues a huge headache.

The device is unreachable from FTD and I am trying to recover it from an .iso file.

 

Is there a way to run a restore .iso from a Windows FTP server? I was able to get it downloaded and start the process but as soon as it begins I get "could not mount /dev/sda1".

 

Do I need to create a directory? Or has anyone else ran into this issue?

 

7 Replies 7

balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

You need to explain more, you are doing re-image whole chassis or one of the instances you loading/re-imaging  FTD?

 

BB

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Apologies, I am trying to use a recovery .iso file.



When I download the file from the config menu and try to install it, it
shows me that error.

This is after I select the FTP server, download the iso and then try to
install it.

This is all through the blue Cisco configuration menu.





balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

the question asked again before ?

 

are you doing whole Kit, or FTD only ?

ou are doing re-image whole chassis or one of the instances you loading/re-imaging  FTD?

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The FTD only

balaji.bandi
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Can explain more what steps follow here :

 

or refer below document :

 

https://www.cisco.com/c/en/us/td/docs/security/firepower/fxos/multi-instance/multi-instance_solution.html

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https://www.cisco.com/c/en/us/td/docs/security/firepower/hw/getting-started/firepower-8000/FP8000-Getting-Started.html

This is the device I am working with.

For the 8000 series devices. I get all the way to Downloading the ISO and
Update Files and Mounting the Image

In the article it says there should be a download and mount option but
there is only download.

When I try to run the install after downloading I get the error from my
original post.

Marvin Rhoads
VIP Community Legend VIP Community Legend
VIP Community Legend

If you cannot mount the device after successfully downloading the iso, you may have a bad hard disk drive.

These are past end of sales but if you have a support contract you can still get TAC to look into it and issue and RMA if needed.

https://www.cisco.com/c/en/us/products/collateral/security/firepower-7000-series-appliances/eos-eol-notice-c51-741685.html

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