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I have an issue with my work laptop

Abdulla Ansari
Level 1
Level 1

I have lenovo ThinkPad e16, when the device is locked I enter my password then the device keeps loading for 3 to 15 minutes to open, but when the device is connected to the vpn it opens normally without any issue, our helpdesk team tried everything with no luck, I found something lately that when I un-installed cisco anyconnect from my device, it works well with no issue, I wish if anyone can help with this issue.

Thanks 

1 Reply 1

Matthew Franks
Cisco Employee
Cisco Employee

Your best bet is to open a TAC case so they can gather logs, determine the issue, and provide a resolution.

Thanks,

Matt