Removing Quarantined Files on Secure Endpoint

[Noor Azizi]

There are some files which quarantined by Secure Endpoint Advantage as malicious files. Is there any option to remove/delete them from the Secure Endpoint dashboard? 

Note: I can restore the file but I want to simply remove it.

[Matthew Franks]

If the goal is to no longer see this on the dashboard, you can mark it as resolved.

First, click on Requires Attention in the Inbox Status section.  

Then, click the check box next to the group with the event(s).  And finally, click Mark Resolved.

The event should now be removed from your dashboard.  If you want to see it later, you can view it under the Resolved tab on your dashboard.

Hope that helps,

Matt

[Noor Azizi]

Yes, but those files will still be available under the quarantine section. I noticed that the quarantined files can't be restored after 30 days. Is there any method to completely remove the quarantined Files?

Cheers

Noor

[Matthew Franks]

That information is based off of the number of Quarantine: Successful events, so until they roll off at 30 days there is no way to remove them.  You can use the time filter to shorten the timeframe you're viewing to less than 30 days if that helps.

-Matt