05-25-2019 11:03 AM - edited 02-20-2020 09:09 PM
Hello,
For those use cases where the administrators don't have access or no longer manages the computer, is it possible to trigger a connector uninstall from the Cloud?
Let's say that a laptop is stolen and we don't want to keep this connector consuming licenses or generating events. Or, with BYOD, the company let their employees install the connector on their personal computer, but once the employee leaves the company, the connector must be uninstalled remotely.
What is the approach for this?
Regards.
Solved! Go to Solution.
05-26-2019 03:06 PM
05-27-2019 02:48 AM
Hello @Antonio Macia,
the remote uninstall from the AMP endpoint is important. You may ask your Cisco representative if there are more infos available.
Just a Hint. ;-)
BTW, your Cisco representatives can open a Feature Request for you if you see missing features in our product.
Greetings,
Thorsten
05-26-2019 04:37 AM
I don't believe this can be done from the console. We can trigger an upgrade remotely on an otherwise unmanaged computer but not an uninstall.
05-26-2019 03:06 PM
05-27-2019 02:48 AM
Hello @Antonio Macia,
the remote uninstall from the AMP endpoint is important. You may ask your Cisco representative if there are more infos available.
Just a Hint. ;-)
BTW, your Cisco representatives can open a Feature Request for you if you see missing features in our product.
Greetings,
Thorsten
05-27-2019 11:57 AM
Thanks Thorsten, I'll do.
In my opinion is a very important feature for the uses cases I mentioned above.
03-13-2020 08:37 AM
Any further updates from Cisco on this topic. We are up against our 50,000 seat license and have multiple sites where we would like to initiate and uninstall. Most of the places had to be installed manually so we can't even use something like SCCM.
03-13-2020 11:06 AM
Hi,
No news no this topic so far :(
03-16-2020 03:53 AM
04-01-2020 10:49 AM
I would love to get an update on this as well. We would love to take advantage of the offer from Cisco to over provision during the Covid-19 crisis. Without a way to either block clients from console that have been installed on byod devices it will be impossible.
I thought about placing them in a policy, then deleting the policy when this is over. If the computer is a member of no policy it should not count against license.
04-01-2020 11:00 PM
HI @g.osborne ,
Thanks for the input. If the connector is removed from the cloud it does not count as a license, indeed. However, I think that even if you remove the policy, next time the connector connect with the cloud it will the fall under a default policy or such. Let me know if that approach works.
Regards.
04-02-2020 01:51 AM
Hello all,
I´m aware this is a missing feature in our product. If you send me a private message including your company name, size and maybe some info, why this feature is necessary, i will open a Feature Request for you.
Greetings,
Thorsten
04-02-2020 11:23 PM - edited 04-02-2020 11:24 PM
Hi,
Below enhancement request raised seems to be in place for remotely uninstalling AMP for endpoint connector:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq81718
I hope that helps answers the query.
Cheers,
Pratham
04-02-2020 11:36 PM
Thank you Pratham.
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