05-18-2017 01:16 AM - edited 03-12-2019 02:23 AM
I have ASA Firepower Licenses valid for about 2 more years + the infinite control license.
Suddenly, none of them are being detected anymore.
If I check the licenses section all show as installed and with expiration date of 2019.
But most of the rules in the Firepower Access Control Policy have a red mark on them stating "Error, this requires a license but the devices has no license" (see attachment).
If I try to edit any of the rules, I get stopped by an error saying the license problem must be fixed before new rules can apply.
What can I do to fix this ?
And are my old rules working or are they automatically disabled if the license is not detected ?
05-18-2017 03:31 AM
Check your device under Device Management. Let us know if you can (re)apply the licenses from that section of the UI.
Generally, once a policy set has been successfully deployed to a sensor it will run until it's replaced with a new or modified one.
05-18-2017 10:15 PM
Hello.
Under Device Management --> Device I have nothing related to licensing. I can see 3 things: General (can alter the name), Advanced (can alter application bypass) and System (can restart the system).
Where exactly can I disable and re-enable a license ?
05-18-2017 10:26 PM
Please confirm your FMC version and, if it is any version prior to 6.x, that the FMC is licensed.
Under the device details you should see a section like the following:
05-18-2017 10:39 PM
05-18-2017 10:39 PM
It appears your device registration is corrupted.
I would recommend opening a TAC case - they can best assist interactively by going under the covers and checking some system files from the cli.
07-12-2017 01:00 AM
It was a bug that prevented licensing from working after 213 days (some counter limitation bug).
Temporary solution:
Restarting the FW resets the counter and makes licenses visible again.
Permanent solution:
Firepower update.
05-18-2017 03:39 AM
Hello team,
First of all check if the license are still available in Sytsem > License page. If so try enabling and disabling in the Device Managment > Devices and save the changes.
Regards
JETSY
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