Remote card closed command session. Press any key to continue. Firepower hardware module console not accessible

[Bouchaib EL-GHOREFY]

Hello,

I am facing a problem in configuring the firepower hardware module on a cisco ASA 5585-X. When I try to access the sfr module console I enter the default login and password (admin/Sourcefire) then I am asked for a new password and confirming it but after this step the console session exits with the message: Remote card closed command session. Press any key to continue. 

I heve 2 ASAs on cluster, the configuration of the first unit's module was fine, and I checked if this is due to the role of the unit (Master/Slave) in the cluster but it doesn't has to do with it because I tested rebalancing the roles. Also I tested kicking out the unit from the cluster but the same error persists.

I don't know why this occured with the second unit and not with the first one knowing that the 2 units are 5585-X and they have the same software configuration: ASA 9.2.4 and SFR 5.3.1

Is there a solution to fix this problem? Or I have to reimage the module?

[ankojha]

Hi,

I suggest that you can reimage the module to 5.4 version and also have the ASA upgraded t o 9.4 version  as per compatibility given in release notes and later as 5.3 version may be hitting any known issue which you are facing.

Rate if it helps.

thanks,

Ankita

[Bouchaib EL-GHOREFY]

Hi Ankita,

You are right, Cisco TAC told me that some of the images that were pre-installed in the manufacturing process were corrupted and can cause issues like this. The best way to fix them permanently is to perform a reimaging of the module software.

I can reimage the damaged module to 5.3.1 and it will work, I choosed to reimage the two modules to 6.0.0 and upgrade them by FCM to 6.0.1.1 with is the last version for the moment.

Thank you so much.

[Larry Craig]

I am experiencing this very same issue on a brand new 5506X ASA.   Can someone post a link to the upgrade process for the firepower and asa?