Reassign devices to a different user name in My Devices Portal

[Jonathan Grim]

Is it possible via the ISE ERS API to change or reassign the user name associated to registered devices in a My Devices Portal?

I support an organization that has two reasons for this ask:

1. Migrating blocks of user names from NetBIOS names to UPNs to support Office365.
2. Has to change user names to support life changing events (marriage, divorce, etc...).

Thus far, my API tests have been unsuccessful with ISE 2.3p2:

• Endpoint Update for the “portalUser” variable.
  • Receive HTTP 200 response, with correct “newValue.”
  • “portalUser” isn’t updated on the endpoint in the ISE admin GUI.
  • Updated “portalUser” appears when I get endpoint via API.
  • The device remains in the original user’s My Device Portal.

• Endpoint Register for the “portalUser” variable.
  • Receive HTTP 204 response
  • “portalUser” isn’t updated on the endpoint in the ISE admin GUI.
  • Updated “portalUser” appears when I get endpoint via API.
  • The device doesn’t appear in either the old or new user’s My Devices Portal.

[hslai]

This seems a bug. If you have a TAC case open, please ask TAC to recreate and file a bug.