Ask the Expert: An Automated Journey of Cisco Process Orchestrator

[ciscomoderator]

With Shaun Roberts

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Process Orchestrator with Cisco expert Shaun Roberts. Topics include out of the box content, core server engine components, and Custom Content Authoring. Custom Content Authoring helps unlock the true power of Cisco process orchestrator and allows you to code automations across your IT infrastructure. The discussion can also segway into development best practices as well as common do’s and don’ts for Cisco Process Orchestrator.

Shaun Roberts is a Customer Support Engineer at the Cisco Technical Services Organization. He is an Automation Engineer and former support team lead for the Cisco Process Orchestrator (CPO), Cisco Intelligent Automation for Cloud (CIAC), and IT Process Automation (ITPA) products. He has over 16 years of experience in development (both application and web), and over ten years in the IT industry. Roberts is an expert in SAP, Windows, Linux/Unix, many development languages, and has written numerous blogs on automation on the Cisco Support Community area found at Intelligent Automation. He is the original support person for CPO and has written numerous custom automations for customer and internal Cisco use. Roberts holds a Bachelor’s degree in Computer Science from Texas A&M, and a MBA from the University of Houston. He also holds an ITIL Foundations Certification and he is a Cisco Certified Network Video Specialist. Prior to Cisco, Roberts worked for Hewlett-Packard/Compaq as server hardware QA and he spent several years working in SAP doing FICO and BASIS configuration and developing interfaces.

Remember to use the rating system to let Shaun know if you have received an adequate response.

Shaun might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Data Center sub-community discussion forum Cisco Process Orchestrator shortly after the event.

This event lasts through July 26, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

[Shaun Roberts]

Ryan,

They are in the IA Design center which is employees only.

@Von,

Could those VODs be made available for customers out here or are they internal only?

[Von Jones]

Here is a CIsco Live presentation on the topic:

https://www.ciscolive365.com/connect/rockfish.do?url=http://d2zmdbbm9feqrf.cloudfront.net/2013/usa/BRKNMS-2516.mp4

Per the link above, the author would have to agree to post the other presentations for customer access.

[andrew_love]

Dear Shuan,

      Could you help me solve this isue , I want to known the server link the switch(3750G) what's port . For example , at the switch can connected , so I want use show arp | include IP get the mac ,and then use show mac address-table | include mac get the server match switch port .But I use show arp | include IP not data to display ,and use show ip int brief not corresponding IP data to display , please help me to solve the isue, thanks.

[Shaun Roberts]

Hi Andrew,

Are you doing this through the terminal adapter and not seeing results?

Can you post screenshots from CPO of what you are doing exactly?

I have done automations against the 3500s switches using CPO so I assume it would not be different and show mac address-table is a fairly standard command that should show output assuming your mac table has addresses in it.

Please post screenshots of the automation/workflow from CPO for what you are trying to do above and post the exact string of commands you are using.

thanks,

--shaun

[andrew_love]

hi Shaun

The first picture is the type of  switchboard ,switchboard is mnanged by CRT ; if it is working well,it will show like the second picture  ;I have many servers link to switchboard(for example,the third picture ),but only several ports work well like the second picture ,other ports work not so well it just showed like the  fourth picture . so I want  all ports work well like the second picture ,could you help me how to do it.Thanks a lot .

  --Andrew

                                 the  first picture

                               the second picture

                                 the third picture

                             the fourth picture

[Shaun Roberts]

Andrew,

Sorry for the confusion. This is an expert discussion on CPO (Cisco Process Orchestrator) which is an automation application, not a switch. A couple of things to investigate would be the actual connection is ok? You can ping everything you want?

Are the ports aligned in the proper VLANS?

I can understand a few things as I'm working on my CCENT currently, but my true expertise is automation and software, not Cisco IOS/switches/routers, plus I do not want us to diverge this conversation away from that. It would be best for you to open a TAC case with this question and have an experienced network support engineer work with you on it.

Not trying to deflect just trying to get you the best help in the quickest way

[andrew_love]

Shaun,thank you very much .

[kgilbert1975]

Hi Mr. Roberts am desperately in need of your help in configuring a cisco 3620 series router for VPN

remote access with ios

flash:c3620-jk9s-mz.122-29.bin please help my boss is on me for this

[Shaun Roberts]

Hi Keddian,

Again like I mentioned above. This is an Ask the Expert for Cisco Process Orchestrator which is a piece of automation software. This is not a place to ask about routers or switches. I could not tell you how to configure that as I do not know. I suggest you go to the router area of these forums and ask there or open a TAC case with your local TAC to give you guidance.

thanks.

--shaun