Exit Code -1073741502

[JOHN THOMPSON]

We are running Tidal Enterprise Scheduler v5.3.1.297 and have had a number of jobs lately that are 'Completing Abnormally' with Exit Code -1073741502. What does this code mean? Oddly enough if we restart the Tidal Agent trying to run the job it will usually work. This means we have to babysit our scheduled jobs.

[Joe Fletcher]

You running on windows by any chance?

I've seen that code in relation to a DLL load failure - not specific to TIDAL but as a general windows error. Things to try are updating server eg 5.3.1.427, update agents to 3.1.0.xx, check java version etc.

Cheers

[JOHN THOMPSON]

We resolved the issue ourselves. This actually ended up being a desktop heap exhaustion issues in Windows 2008 R2. Following these steps to resolve.

1. Run Registry Editor (Regedt32.exe).
2. From the
   HKEY_LOCAL_MACHINE
   subtree, go to the following key:
   \System\CurrentControlSet\Control\Session Manager\SubSystems
3. Select the Windows value.
4. From the Edit menu, choose String.
5. Increase the SharedSection parameter.
   
   For Windows 2000, Windows Server 2003 and Windows 2008:
   SharedSection uses the following format to specify the system and desktop heaps:
   SharedSection=xxxx,yyyy,zzzz
   Increase the zzzz  in increments of "1024", exceeding "8192" is allegedly dangerous.
6. yyyy by default for x64 is 20MB (20480)

There is also a monitor that can be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=17782