Tidal Version: 6.2.1.247
Hi All,
In recent weeks, an FTP job that has been running successfully for over a year has started throwing the following error:
FTP JOB Failed : An I/O exception occurred.
When I look at the Tidal UI logs, I see a slightly different error:
Problem with spool file for job 256 SAP to SFTP TOT File Move.
The job grabs a file from an FTP server and moves it to a folder on a different SFTP server, both on the same corporate network.
The Username/Password for the servers are both still active/valid, since I can log in manually and manipulate files.
As far as I can tell, none of the connection details have changed for either the source or target FTP/SFTP servers
I've included screenshots of the job definition details in an attached word document.
I found a similar issue on the forum, but did not see a solution posted. Here's the information from that thread which I also found:
https://supportforums.cisco.com/discussion/12561556/problem-spool-file-job-audit-log
http://www.cisco.com/c/en/us/td/docs/net_mgmt/datacenter_mgmt/Tidal_Enterprise_Scheduler/6-2/user/guide/Cisco_TES_6-2_User_Guide.pdf
Problem with spool file for job %%1
2102 There was a problem with the job script or the environment file for the given job:
- The job’s script file does not exist or cannot be read.
- The job data string sent by the master was corrupt.
- There was an error transferring the job script from the master to the agent.
- There was an error transferring the environment file from the master to the agent.
Unfortunately, nothing in the documentation or the thread hints at a solution, only suggests potential problems.
- How do i determine which of the above is the actual issue?
- Once the issue has been determined, what can I do to fix the issue?
