Getting 401 error on adding a network in CCP

[pnerimet]

Hi,

On adding a network request in CCP, the Cloud Portal Service Request handler succeeds, but the Export IP Address Range Handler fails with the below error -

The remote server returned an error: (401) Unauthorized.

<nsapi-error-response>User does not have proper authentication.</nsapi-error-response>

I have triple checked all the usernames and passwords in CCP [nsapiuser, IPAM control agents] / CPO [runtime users, targets,etc,.]

Un able to resolve this issue. Please suggest remedy

Thanks,

Praneeth.

[Von Jones]

Open a case with TAC: https://supportforums.cisco.com/thread/2108189

[Shaun Roberts]

Most likely you missed a step in the guide and the OU and/or permissions setup is incorrect. You can open a TAC case with a support contract (assuming onsite with a customer, etc)

You can also open one (for now) just as a cisco employee, but be aware those drop to the bottom as we have to help customers first.

-Shaun Roberts

CPO/CIAC Support Team Lead

shaurobe@cisco.com

[meisenst]

I believe you that you triple checked accounts.

Did you go through the Service Link agents in your triple-checks?

[otavio.augusto]

You should check :
1) the accounts at the portal;
2) the agents (service link -> manage integrations)

3) the users at PO (Definitions - > Extended Target Properties, check the

Cloud.Configuration.CloudPortal.API.User and

Cloud.Configuration.CloudPortal.API.Password values)