11-09-2012 02:51 AM
Hi,
On adding a network request in CCP, the Cloud Portal Service Request handler succeeds, but the Export IP Address Range Handler fails with the below error -
The remote server returned an error: (401) Unauthorized.
<nsapi-error-response>User does not have proper authentication.</nsapi-error-response>
I have triple checked all the usernames and passwords in CCP [nsapiuser, IPAM control agents] / CPO [runtime users, targets,etc,.]
Un able to resolve this issue. Please suggest remedy
Thanks,
Praneeth.
11-09-2012 04:47 AM
Open a case with TAC: https://supportforums.cisco.com/thread/2108189
11-09-2012 05:44 AM
Most likely you missed a step in the guide and the OU and/or permissions setup is incorrect. You can open a TAC case with a support contract (assuming onsite with a customer, etc)
You can also open one (for now) just as a cisco employee, but be aware those drop to the bottom as we have to help customers first.
-Shaun Roberts
CPO/CIAC Support Team Lead
11-09-2012 08:32 AM
I believe you that you triple checked accounts.
Did you go through the Service Link agents in your triple-checks?
11-28-2012 06:01 AM
You should check :
1) the accounts at the portal;
2) the agents (service link -> manage integrations)
3) the users at PO (Definitions - > Extended Target Properties, check the
Cloud.Configuration.CloudPortal.API.User and
Cloud.Configuration.CloudPortal.API.Password values)
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