By default our company is keeping service requests visible to only the person who submitted the item and those needed to fulfill it. I have a need to allow team members to view requests submitted by other teammates. Our request center support team is telling me enabling such a feature is too difficult. I was hoping to get a second opinion. We are not a small company having hundreds (if not thousands) of teams or departments.
My group submits many different types of services and new ones are being added all the time. We need to be able to collaborate on any service submitted by the team. RequestCenter is still in the adoption phase and enabling collaboration by making any request visible to a teammate would go a long way towards speeding up adoption.
I would appreciate any references to Design documents that talk about this topic and how to set it up.