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Intermittent Authentication Issues with Master and WebMaster

dalalsh01
Level 1
Level 1

Hello Everyone,

Is anyone else running into Intermittent Authentication Issues with Master and/or WebMaster? Everyone once in awhile, when users try to login using the java client or the webclient the loading "connecting to server" popup shows up and it just keeps like that until is says the user is not authenticated.  Usually, if one doesn't work we can use the other.

I verified with the authentication team that everything is working on the servers and our AD settings are correct. I've put our props file below. I've obviously removed our company server info for obvious reasons.

JdbcURL=jdbc:sqlserver://SQLSERVER:50596;databaseName=Admiral;selectMethod=cursor
JdbcDriver=com.microsoft.sqlserver.jdbc.SQLServerDriver
Classpath=${TIDAL_HOME}\lib\Scheduler.jar;${TIDAL_HOME}\lib\sqljdbc4.jar;${TIDAL_HOME}\lib\jetty-all-9.1.1.v20140108.jar;${CLASSPATH}
CMDMasterPort=6600
JVMARGS=-Xms2048m -Xmx8192m -XX:PermSize=256m -XX:MaxPermSize=256m

Security.Authentication=ActiveDirectory
ActiveDirectory.Host=corp.COMPANY.com
ActiveDirectory.Port=389
ActiveDirectory.UserSearchPrefix=DC=corp,DC=COMPANY,DC=com
ActiveDirectory.GroupSearchPrefix=DC=corp,DC=COMPANY,DC=com

WebServer.Port=8080
WebServer.Hostname=TIDALSERVER
JAVA_HOME=C:\Program Files\Java\jre7

MessageBroker.MemoryLimit=2048
MessageBroker.StoreLimit=32768
MinSessionPoolSize=250
MaxSessionPoolSize=2500
MaxConcurrentMessages=5
ClientConnection.MinSessionPoolSize=10
ClientConnection.MaxSessionPoolSize=50
ClientConnection.MaxConcurrentMessages=5
DatabaseConnections=35
MessageThreads=25
EventMessageThreads=25
CommThreads=25
SpecialMessageThreads=25

This is what the logs show:

"06/22 09:04:06:875[19870:RpcServer Session]: (mem=1982577704/3330277376) LoginModule: Failed to connect to LDAP Server [corp.COMPANY.com:389] or query LDAP Server for user attributes and/or group information javax.security.auth.login.LoginException: User does not exist in any Domain.

06/22 09:04:06:875[19870:RpcServer Session]: (mem=1982577120/3330277376) ServerNode: Unable to authenticated user with error User does not exist in any Domain"

What am i missing? and thanks!

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