Tidal Email Adapter error monitoring folder 'INBOX':Illegal whitespace in address

[plmorrissette]

I am experiencing an issue with a tidal email adapter and email events are not being triggered.

TIDAL Enterprise Scheduler: version 5.3.1.316

Java version: 1.6.0_27

Java Virtual Machine version: 20.2-b06

Adapter Host: version 5.3.1.299

Java version: 1.6.0_27

Java Virtual Machine version: 20.2-b06

Issue started shortly after our environment did a unexpected failover a couple of days ago.  The servers have been rebooted but the issue still appears

I have disabled the email adapter and recreated a new one, issue is still there.  Any suggestions on resolving this would be appreciated. The email mailbox is working and recieving messages, and I am able to connect using a pop3 client to the mailbox no problem.

Any suggestions would be appreciated.

Here is the Tidal Master email adapter log messages:

02/29 13:45:12:759[MD-8]: (mem=5062504/16515072) Connection 7: Error monitoring folder 'INBOX':Illegal whitespace in address

02/29 13:45:12:759[MD-8]: (mem=5059960/16515072) javax.mail.internet.AddressException: Illegal whitespace in address in string ``Mail Delivery Subsystem''

at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:900)

at javax.mail.internet.InternetAddress.parse(InternetAddress.java:793)

at javax.mail.internet.InternetAddress.parseHeader(InternetAddress.java:554)

at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:658)

at javax.mail.internet.MimeMessage.getFrom(MimeMessage.java:321)

at com.tidalsoft.service.logic.EmailInterface.b(Unknown Source)

at com.tidalsoft.service.logic.EmailInterface.a(Unknown Source)

at com.tidalsoft.service.logic.EmailInterface.a(Unknown Source)

at bd.p(Unknown Source)

at bd.l(Unknown Source)

at com.tidalsoft.service.logic.ConnectionMessageHandler.onPoll(Unknown Source)

at sun.reflect.GeneratedMethodAccessor3.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at bt.a(Unknown Source)

at ba.b(Unknown Source)

at ba.a(Unknown Source)

at com.tidalsoft.framework.message.BaseMessageHandlerImpl.onMessage(Unknown Source)

at com.tidalsoft.framework.data.DataWrapper.onMessage(Unknown Source)

at ad.run(Unknown Source)

02/29 13:45:12:759[MD-8]: (mem=5062504/16515072) Connection 7: Error monitoring folder 'INBOX':Illegal whitespace in address
02/29 13:45:12:759[MD-8]: (mem=5059960/16515072) javax.mail.internet.AddressException: Illegal whitespace in address in string ``Mail Delivery Subsystem''
at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:900)
at javax.mail.internet.InternetAddress.parse(InternetAddress.java:793)
at javax.mail.internet.InternetAddress.parseHeader(InternetAddress.java:554)
at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:658)
at javax.mail.internet.MimeMessage.getFrom(MimeMessage.java:321)
at com.tidalsoft.service.logic.EmailInterface.b(Unknown Source)
at com.tidalsoft.service.logic.EmailInterface.a(Unknown Source)
at com.tidalsoft.service.logic.EmailInterface.a(Unknown Source)
at bd.p(Unknown Source)
at bd.l(Unknown Source)
at com.tidalsoft.service.logic.ConnectionMessageHandler.onPoll(Unknown Source)
at sun.reflect.GeneratedMethodAccessor3.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at bt.a(Unknown Source)
at ba.b(Unknown Source)
at ba.a(Unknown Source)
at com.tidalsoft.framework.message.BaseMessageHandlerImpl.onMessage(Unknown Source)
at com.tidalsoft.framework.data.DataWrapper.onMessage(Unknown Source)
at ad.run(Unknown Source)

Thanks,

Pete

[Mkramer48]

Pete,

It appears that the ‘’Mail Delivery Subsystem” string begins with 2 single quotes and ends with a double quote. If this is something created by you or one of your users that may be the issue as Tidal would be looking for something to exist between the 2 single quotes. (right now it is seeing just whitespace, which I assume is what the error message is referencing). Replace the 2 single quotes with a double quote and see if that helps.

Matt

[plmorrissette]

We found the problem, there was an message in the inbox that is being monitored by the email event.  The message was an undeliverable and the sender was = Mail Delivery Subsystem 

We had received previous undeliverables from this company and the sender was =  Mail Delivery Subsystem <MAILER-DAEMON@xxxxxx.xx.xxx> 

The email monitoring was impacted by those previous message but as soon as it only reflected Mail Delivery Subsystem and no email domanin name it failed.

Once we removed the messages from the inbox the email events triggered as expected.  I now need to build a rule to remove these message from the mailbox.

Thanks,

Pete