Hi,
We have two AIP-SSM module installed at Cisco ASA 5540 running at Active/Standby mode.We are able to log in at our Primary AIP-SSM module, but after log in we are unable to issue any command as the prompt is not coming back. We have issue the following command to check the errors:
Primary ASA# show failover history
06:08:32 IST Sep 4 2011
Standby Ready Just Active Service card in other unit has failed
06:08:32 IST Sep 4 2011
Just Active Active Drain Service card in other unit has failed
06:08:32 IST Sep 4 2011
Active Drain Active Applying Config Service card in other unit has failed
06:08:32 IST Sep 4 2011
Active Applying Config Active Config Applied Service card in other unit has failed
06:08:32 IST Sep 4 2011
Active Config Applied Active Service card in other unit has failed
Secondary ASA# show module
Mod Card Type Model Serial No.
--- -------------------------------------------- ------------------ -----------
0 ASA 5540 Adaptive Security Appliance ASA5540 JMX1311L0U6
1 ASA 5500 Series Security Services Module-40 ASA-SSM-40 JAF1307AACC
Mod MAC Address Range Hw Version Fw Version Sw Version
--- --------------------------------- ------------ ------------ ---------------
0 0021.a0ed.203b to 0021.a0ed.203f 2.0 1.0(11)5 8.0(4)
1 0024.14d0.4407 to 0024.14d0.4407 1.0 1.0(14)5
Mod SSM Application Name Status SSM Application Version
--- ------------------------------ ---------------- --------------------------
Mod Status Data Plane Status Compatibility
--- ------------------ --------------------- -------------
0 Up Sys Not Applicable
1 Unresponsive Not Applicable
While trying to log in with session command at ASA, the following output given by ASA:
Secondary ASA # session 1
Opening command session with slot 1.
Card in slot 1 did not respond to session request.
SSEL-DCKOL-FWIN-MT05-01#
Module Details
Secondary ASA # show module 1 details
Getting details from the Service Module, please wait...
Unable to read details from slot 1
ASA 5500 Series Security Services Module-40
Model: ASA-SSM-40
Hardware version: 1.0
Serial Number: JAF1307AACC
Firmware version: 1.0(14)5
Software version:
MAC Address Range: 0024.14d0.4407 to 0024.14d0.4407
Data plane Status: Not Applicable
Status: Unresponsive
After log in at IPS, only following output is coming. Command prompt is not coming back
login as: admin
Using keyboard-interactive authentication.
Password:
Last login: Tue Nov 1 15:37:40 2011 from 172.21.15.12
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Please help me solve this issue.
Thanks a lot in advance.
Regards
Dipak
