02-10-2014 09:49 PM
Hi,
UCCX SRND states that WFM/QM and CR are not supported with HCS deployments.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_ucc…
Is there a reason for this lack of support?
Thank you in advance.
Cheers,
Boris
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