Managing Users

Resolved! Managing Group-Based Access Without Disabling User Accounts

Hello,We have two separate environments for our staging and production systems. Some teams are assigned to both environments, while others are restricted to only one. As a result, users can be members of multiple groups.From time to time, certain gro...

Managing Users - mixing license and SCIM

Hello Duo Community. Questions to @DuoKristina: - does mixing users license level in one Duo instance will be possible in the future? - when will be SCIM available to manage users? Regards

Duo Auth API Missing request timestamp with Postman

I’m attempting to test the Auth API in postman but only ping is working. all other requests fail with the message: Missing request timestamp. found some good info here: https://community.duo.com/t/preauth-api-failing-but-check-and-ping-are-good/3125 ...

Adding Owner role to an Existing administrator in DUO

Hi,How do I add the owner role to an Existing DUO admin.I only see how to add a new administrator with Owner role.I have the owner role so I have the Authority to do so I believe.

Resolved! Change username when users are synced with Cisco ISE

Hi,We want to sync the Users in DUO with the new function offered in Cisco ISE 3.3.Configure ISE 3.3 Native Multi-factor Authentication with Duo - CiscoThis is working properly, the connection works and users are synced. The only problem we are facin...

Resolved! Duo Users/Groups

Is there a workaround for users/groups synced from a directory to modify Duo groups? For example, certain users from AD have no groups assigned to them as only individual users. Can groups be created in Duo? Additionally, if there are AD groups for u...

A user is receiving phone calls instead of texts for his DUO prompt. He would like to receive Texts instead

A user is receiving phone calls instead of texts for his DUO prompt. He would like to receive Texts instead. Please advise.

Resolved! Directory Sync on New Admin Portal

I am not able to find the directory sync to manually sync a newly created user from my Active Directory on the new DUO Admin Portal. It used to be under users - directory sync.

DUO MFA

We have implemented DUO MFA for a year or two.It works well except we have one issue.When a user is remote and their account expires it does not allow them to log in.We used to use RSA token but we authenticated first and then logged in with Windows ...

DUO Bypass time limit

Is there a method to configure a time limit for bypass on a user account? We find ourselves setting bypass on a user account and forgetting. We'd like this to revert back to "active" once the time limit is up. I searched the community and haven't ...

Resolved! DUO Allows new admin users in before enrolled with the DUO app.

Hello everybody,We use DUO to force admin users use MFA to get on particular servers. Today I created a new admin account and got the person to sign in on a server that (I thought) was supposed to enforce users to use DUO. The users was able to get i...

New users

Good afternoon, We enforce Cisco Duo via AD. When a new user is created and they try to sign in to Gmail; it expects Cisco duo but they haven't configured that yet. We don't want to put each personal manually into bypass until they are signed up. ...

Resolved! Two domains, Two AD sync. Receiving Ambiguous search results on SSO

Hello I've searched around the community but have not found anyone experiencing this same issue so maybe someone can help me out.We have two domains and two separate active directories. IT staff have accounts on both domains and emails for both.I hav...

Directory Sync custom schedule

Has anyone figured out a way to initiate a directory sync other than via the sync now button or system scheduled 10am sync time? I’d like to kick off a sync automatically at a time other than set time of 10am in the DUO admin panel, which I can’t c...

Request for the ability to adjust the sync time and interval

Hi, We would like to be able to adjust the sync time and interval in Duo. Does anyone have an update on this feature?

Managing Users

Forum Posts

Resolved! Managing Group-Based Access Without Disabling User Accounts

Managing Users - mixing license and SCIM

Duo Auth API Missing request timestamp with Postman

Adding Owner role to an Existing administrator in DUO

Resolved! Change username when users are synced with Cisco ISE

Resolved! Duo Users/Groups

A user is receiving phone calls instead of texts for his DUO prompt. He would like to receive Texts instead

Resolved! Directory Sync on New Admin Portal

DUO MFA

DUO Bypass time limit

Resolved! DUO Allows new admin users in before enrolled with the DUO app.

New users

Resolved! Two domains, Two AD sync. Receiving Ambiguous search results on SSO

Directory Sync custom schedule

Request for the ability to adjust the sync time and interval

"The password incorrect. Try again."

Duo Mobile for Huawei Storage Device

Postman preprocessing script to connect with Duo

Lastpass won't launch in Firefox if Duo Web SDK is enabled

Unable to log-into Duo on new device

Duo not phoning user (Australia)

No Admin Access Duo Mobile iOS

How can I always send Duo Push rather than force the user to choose?

Managing Group-Based Access Without Disabling User Accounts

Duo Users/Groups