ACS 1113 login failure....protocol error

[mulhollandm]

folks

i have an appliance 1113 v4.0 and suddenly i can't http to it

i can console ok but my http username/password just give a protocol error

any idea how to look into this, i.e. is there a log file i can look at for error messages

thanks to anyone taking the time to reply

[mulhollandm]

folks

sorry but i forgot to add the the acs is in a dmz behind a firewall

if i connect my laptop to the dmz i can get on ok

are there issues with this box and firewalls?

thanks

[Jagdeep Gambhir]

Hi,

ACS web interface does not function with proxy options enabled. That Could be the reason you can get it from DMZ.

Regards,

~JG

[Premdeep Banga]

Hi,

Try to restart all the services through console.

I guess (and hope am wrong), something might not be right about the appliance. The software it has...

For how long has this been working? Any power outage, or something like that, that might have occurred?

Regards,

Prem

[mulhollandm]

folks

thanks for all your replies

i think this is something to do with my firewall (its a proxy level firewall) - could be the acs doesn't like the break in the client server model but thats only a guess

everything works perfectly from outside the firewall

thanks again to all