ACS 4.2.1.15 patch 4 installation

[guzman.barrio]

Hi everybody,

I'm having a problem when I try to install the patch 4 in a Windows ACS 4.2.1.  When I began the installation process, after I confirm that version 4.2.1 is installed, the installation window disapear and never receive a message from the OS.

If I check the installed version in the ACS web page, the upgrade doesn't appear. After reload the server I can see an error message for the previous installation process and I can't see information in the installation log.

Some one can help me?

Regards,

             Guzmán

[andamani]

Hi,

Could you please articulate the error message and which logs are you looking at?

Regards,

Anisha

[guzman.barrio]

Hi Anisha,

There is no error message, the DOS window dissapear and the patch installation never ends.

The only error that can see is when I restart the server and Windows show an error window.

I have read the patch installation Readme and the following point indicates the logs location:

11. The command window will show minimal information on what’s happening. For detailed logs please locate AcsPatchInstall.log in the root folder of . On applying the next patch this log gets overwritten.

[guzman.barrio]

Hi Anisha,

I have found the problem, you need a Windows user with administrator privileges to install the patch.

Thanks for your help.

Regards,

            Guzmán.

[andamani]

Hi,

That is a great news. Glad the issue is resolved.

Regards,

Anisha