ACS 5.5 installed on SNS-3415 appliance, Serial Console and SSH password recovery procedure.

[forticis]

Hello,

One of our customer have 2 ACS 5.5 in HA installed on SNS-3415 server appliances.

They are unable to login to Secondary ACS appliance via Serial Console,  SSH  and GUI

I have investigated and found the below link, but  needs clarification.

a. Administrator password recovery in this doc means  ACS Serial Console login credentials.?

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/installation/guide/csacs_book/csacs_ins_acs_in_ucs.html

Regards,

[Aditya Ganjoo]

Hi,

Yes,the link is fine.

May I know what clarification do you need ?

There is no way to recover a CLI password except using a recovery DVD for ACS 5.5.

For GUI you can do it from the ACS CLi using the following command:

acs reset-password

Regards,

Aditya 

Please rate helpful posts.

[forticis]

The DOC says as below to reset the ACS Adminstrator password.

a. Does the ACS Administrator password here means ACS Serial Console login credentials. ?

============================================================

Resetting the Administrator Password:

If you are not able to log into the system due to the loss of the administrator password, you can use the ACS 5.4 recovery DVD to reset the administrator password.

To reset the administrator password:

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Step 1 Power up the appliance.

Step 2 Insert the ACS 5.4 recovery DVD.

The console displays:

Welcome to Cisco Secure ACS 5.4 Recovery

To boot from hard disk press <Enter>

Available boot options:

[1] Cisco Secure ACS 5.4 Installation (Keyboard/Monitor)

[2] Cisco Secure ACS 5.4 Installation (Serial Console)

[3] Reset Administrator Password (Keyboard/Monitor)

[4] Reset Administrator Password (Serial Console)

<Enter> Boot from hard disk

Please enter boot option and press <Enter>.

boot:

To reset the administrator password, at the system prompt, enter 3 if you are using a keyboard and video monitor, or enter 4 if you are using a serial console port.

The console displays a set of parameters.

Step 3 Enter the parameters as described in Table 9-2 .

Table 9-2 Password Reset Parameters

Parameter	Description
Admin username	Enter the number of the administrator whose password you want to reset.
Password	Enter the new password for the administrator.
Verify password	Enter the password again.
Save change & Reboot	Enter Y to save.

The console displays:

Admin username:

[1]:admin

[2]:admin2

[3]:admin3

Enter number of admin for password recovery:1

Password:

Verify password:

Save change&reeboot? [Y/N]:

===============================================

Regards,

---

[Aditya Ganjoo]

Hi,

It means the console login credentials.

Regards,

Aditya