ACS appliance and remote agent testing

[alastair_holloway]

Having problems with integrating ACS appliance with Active Directory. Have installed the remote agent on a member server and from the ACS appliance can enumerate the Active Directory groups correctly so there is at least some communication happening.

Looking at the remote agent logs whenever a request for the AD groups comes through you see corresponding log entrys. When a user tries to authenticate though there are no logs coming through to the remote agent. So maybe it is not being sent to remote agent?

In the failed authentications log on the ACS the error is unknown user, it does show the correct username + domain as the person trying to authenticate.

The Windows server is setup for unknown user policy.

ACS version is 4.1.1.23, Remote Agent is latest version available.

Any ideas or things to check?

[Jagdeep Gambhir · Accepted solution]

Hi,

As per your last line, It seems that ACS and RA ver are not same. Please note that ACS appliance and RA software ver has to be same else it won't work.

Regards,

~JG

[alastair_holloway]

thanks, that fixed the problem.