ACS boot faillure

[bruno.faudeux]

Hello,

Last week we had a lot of electrical failure. Since these problems, our ACS Appliance 1113 is not booting anymore.

At startup we have the following message :

*****************************************************************************

* Main Processor(s): Intel(R) Pentium(R) 4 CPU 3.40GHz *

*****************************************************************************

* Math Processor : Built-In Base Memory Size : 640KB *

* Floppy Drive A: : None Extd Memory Size : 1023MB *

* Floppy Drive B: : None Serial Port(s) : 3F8 *

* Display Type : VGA/EGA Parallel Port(s) : None *

* BIOS Build Date : 11/26/07 PS/2 Mouse : None *

* ACPI 1.0 Support : Enabled BMC Interface : KCS *

*****************************************************************************

* ATA(PI) Device(s) Type Size LBA Block SMART 32Bit DMA PIO *

* Mode Mode Info Mode Mode Mode*

* Primary Master : Hard Disk 80.0GB LBA 16Sec Good On UDMA5 4 *

* Secondary Master : ATAPI CDROM UDMA2 4 *

*****************************************************************************

* PCI Devices: *

* PCIE Onboard PCI Bridge,IRQ10 PCIE Onboard PCI Bridge,IRQ11 *

* PCIE Onboard PCI Bridge,IRQ11 PCI Onboard PCI Bridge *

* PCI Onboard SerialBus Cntlr,IRQ10 PCI Onboard IDE *

* PCI Bridge VGA PCIE Bridge Ethernet,IRQ10 *

* PCIE Bridge Ethernet,IRQ11 PCIE Bridge PCI Bridge *

*****************************************************************************

00A9

Press <ESC> to boot....6

And here it stops booting.

Moreover, the front Unit Identification LED is blinking (amber)

At this point, the ACS blocks and need to be manually reboot.

Does anyone has any idea on what going wrong ?

Thanks a lot for your help.

[tfraij · Accepted solution]

Hello Bruno,

please check the following link for led status.

http://www.cisco.com/en/US/partner/products/sw/secursw/ps5338/products_installation_guide_chapter09186a0080203018.html

for

System health LED->>> Amber = Degraded

Power On/Off LED->>>>Amber = Standby Mode

so as this happened after power outage i would recommend the following:

1) test with re-imaging the device , and make sure you have valid backup from your ACS.

this is to isolate if major issues happened to OS ( software ) due to power outage.

2) if problem keep happening after that , get the ACS replaced ,as this might caused a damage in ACS resources ( HD , memory ....)

Kind regards

Talal

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[bruno.faudeux]

Hello,

Thanks a lot for your answer !

I will check the system LED status and then try to re-image the device.

I will keep you posted.

Bruno