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ACS Upgrade ISSUE --- Services not starting

Hello guys ,

recently i had to upgrade ACS 5.3 , I have applied all patches + Pointed patch which is recommend by cisco but still when i upgraded to 5.5 Application services are not starting and always shows its initializing please wait state when we issue sh app status acs command , as this is known issue some people suggested to do install patch on top of 5.5 so i installed patch 1,2,3 then tried nothing worked then i installed patch 11 which is last patch for 5.5 but still its not working . then i decided to upgraded to 5.8 thinning that might solve this problem but again i was wrong i got same surprise like 5.5 ...its upgraded to 5.8 but services remains in initialing state . any advice would be appreciated .

The reason i don't want to re image is our client doesn't have lic file with them as this device is handled previously by different partners , can anything can be done if i opted for reimage this box this is physical appliance .

1 Reply 1

vthaluru
Cisco Employee
Cisco Employee

Hi Nishad,

Please try to reload the box ,if it is not working ,then we need to check the logs for reason to it.

If  they are having any working config backup ,then restore it .

We have option to reset-config but requires license file .

Thanks

VenkataKrishna

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