After patching ISE 2.6 to patch 8, SMS sending doesn't work anymore.

[LAN team]

Hello,

SInce the patch of our ISE platform 2.6 from patch 7 to 8 , SMS sending to guest is not working. 

Unfortunately, I'm not able to find any logs or reports to troubleshout the issue.

I just see the error message from sponsor portal : Unable to send SMS.

Thanks for helping.

[Marcelo Morais · Accepted solution]

Hi @LAN team 

 try:

1. Operations > Troubleshoot > Diagnostic Tools > TCPDump, use the ip host <SMS GW IP Addr> as the filter.

2. Troubleshoot Common ISE Guest Access Issues ... search for SMS/EMAIL Notifications are not Sent.

Hope this helps !!!

[LAN team]

Thanks Marcelo, 

Could you please confirm that SMS are sent by PAN and not by PSN ?

thx.

[LAN team · Accepted solution]

Got my answer, it's the PSN which host the sponsor portal.