03-02-2021 01:20 AM
Hello,
SInce the patch of our ISE platform 2.6 from patch 7 to 8 , SMS sending to guest is not working.
Unfortunately, I'm not able to find any logs or reports to troubleshout the issue.
I just see the error message from sponsor portal : Unable to send SMS.
Thanks for helping.
Solved! Go to Solution.
03-02-2021 02:40 AM
Hi @LAN team
try:
1. Operations > Troubleshoot > Diagnostic Tools > TCPDump, use the ip host <SMS GW IP Addr> as the filter.
2. Troubleshoot Common ISE Guest Access Issues ... search for SMS/EMAIL Notifications are not Sent.
Hope this helps !!!
03-04-2021 02:19 AM
Got my answer, it's the PSN which host the sponsor portal.
03-02-2021 02:40 AM
Hi @LAN team
try:
1. Operations > Troubleshoot > Diagnostic Tools > TCPDump, use the ip host <SMS GW IP Addr> as the filter.
2. Troubleshoot Common ISE Guest Access Issues ... search for SMS/EMAIL Notifications are not Sent.
Hope this helps !!!
03-03-2021 10:02 AM
Thanks Marcelo,
Could you please confirm that SMS are sent by PAN and not by PSN ?
thx.
03-04-2021 02:19 AM
Got my answer, it's the PSN which host the sponsor portal.
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