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An Unexpected Error Occured | Creating Guest Accounts

Siyadh34
Level 1
Level 1

Hi All,

In Cisco ISE 3.2, We are facing a different error.

This issue found only for 2 to 3 Sponsor Admin users.

While creating a guest account from sponsor portal using internal account there is no issues.

But while creating the same using an AD user we are facing an error but guest account is created in background. But there is a pop-up showing with the error "An Unexpected Error Occurred. Please contact your administrator".

We have raised TAC case and they suggested to turn off "Automatically email Guests upon account creation" and we have turned it off. But still we are facing the same.

Any assistance will be appreciated.

1 Reply 1

It seems to be a buggy behaviour. What patch have you installed? the latest for 3.2 is patch 7 I think, have you got that installed?