Apple iPhone no web portal showing up when 4G enabled

[Qingwei Wu]

Hello team,

In an ISE 2.1 PoV with CWA auth for Apple iPhone, we're experiencing that there won't be a web portal showing up when 4G is enabled at the same time on iPhone. But the CWA web portal would show up if 4G is disabled on iPhone.

We did the same CWA auth on Windows platform, Android platform, everything is ok whether 4G enabled or disabled.

Seems this is a problem that's related to iPhone endpoint, but no idea about why.

Have anybody encountered the similar issue?

Thanks,

-David Wu

[Jason Kunst · Accepted solution]

Is the setup using captive portal bypass?

Are you expecting the captive network assistant to Pop?

If you manually launch safari what happens?

Have you tried spinning up a Dcloud session or trying another ios device?

I have used byod on my iPhone fine in a few different environments without that issue

[Qingwei Wu]

Hi Jason,

Please see my answers below, and any others suggestions?

Is the setup using captive portal bypass?

DW: no, it's configured by default.

Are you expecting the captive network assistant to Pop?

DW: no

If you manually launch safari what happens?

DW: no authentication page displayed.

Have you tried spinning up a Dcloud session or trying another ios device?

DW: no

I have used byod on my iPhone fine in a few different environments without that issue

Regards,

-DW

[Jason Kunst]

Please open a tac case and also spin up Dcloud demo to compare

Sent from my iPhone