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Cisco ACS 4.2 - Server Busy

radiomoskau
Level 1
Level 1

Hi!

We're authenticating our Desktops and IP-Phones via 802.1x using two Radius-servers running Cisco ACS v4.2 on Win2k8.

From time to time we run into the problem, that one of the servers 'get's too busy' and stops answering authentication requests. That results in many failed authentications with our VoIP-phones (Siemens OpenStage).

What I don't understand is why the ACS acts that way...

TAC says that all 42 or so threads are in use when the server says it's too busy.

While the server is 'busy' the CPU runs at 1 - 2 % !! And there's loads of RAM left...

This is an extract from the CSRadius-Log-File:

RDS 06/09/2011 07:51:13 E 1495 2072 0x0 Server too busy - request from 10.104.204.249 ignored

RDS 06/09/2011 07:51:13 E 1495 5124 0x0 Server too busy - request from 10.104.204.249 ignored

RDS 06/09/2011 07:51:13 E 1495 5124 0x0 Server too busy - request from 10.100.204.22 ignored

RDS 06/09/2011 07:51:13 E 0958 3712 0x0 Error processing accounting request - no response sent to NAS

RDS 06/09/2011 07:51:13 E 5947 4916 0x0 Failed to update logged on list for IPPhone (UDB_SERVER_BUSY)

RDS 06/09/2011 07:51:13 E 1495 5124 0x0 Server too busy - request from 10.100.204.22 ignored

RDS 06/09/2011 07:51:13 E 0958 1880 0x0 Error processing accounting request - no response sent to NAS

RDS 06/09/2011 07:51:13 E 6025 3560 0x0 Matching class attribute failed for user IPPhone, no further processing will be done assuming this is out-of-order packet due to UDP

RDS 06/09/2011 07:51:13 E 1825 1532 0x0 Error UDB_SERVER_BUSY authenticating host/hostname.xxx.yyy - no response sent to NAS

...

RDS 06/09/2011 07:51:20 E 3089 2704 0x0 Error AS_NO_FREE_CONNECTIONS authenticating IPPhone - no response sent to NAS

Did any of you encounter the same problem? Did you find a workaround or fix? Maybe there's a way to increase the number of authentication threads?

Thanks alot!

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