Cisco ACS Problem when authenticating using Safeword

[neil.bailey]

I recieve a failed attempt when dialling in to the network and using Safeword key token to authenticate with the Cisco ACS the Error is "Eternal DB reports Error condition" Any help please.

[k.poplitz]

I am not sure of the version you are using but I found some authentication issue with safeword key token in the following release notes. Please check if this is your case and use the workaround suggested

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_soft/csacs4nt/csnt26/rnacs263.htm

[neil.bailey]

Thanks for that information it is useful. But the I have implemented the fix, Basically if you remove safeword server at any time and the reinstall it and configure it, A file called swec.dat is created on the ACS server and it just requires deleting this is a fix from the tech team at safeword.

So thanks.