Cisco ACS | Web Page not loading and CSAdmin is stuck in "Starting" | Cant find image for ACS SE 1113 /4.2 on cisco web

[Riyasat Ali]

We have two  Cisco ACS running in our environment as Primary /Secondary .

Secondary ACS is not accessiable through Web , however it is pinging . We tried loging to console , it says CS Admin "starting" . I have reloaded it also couple of times and did a restart to the service through console but no luck . It got stuck to CS Admin starting .

While doing some search on net i found reimage of appliance can fix the problem . so i am now trying to search for the image on cisco website however i do not see the complete ios for cisco ACS 4.2 for SE 1113 on cisco website . only patches are available there .

Any suggestion is appriciated.

[Jatin Katyal]

ACS SE 1113 recovery DVD is not available on cisco.com. You need to open a TAC case to get that published for you.

Hope this helps.

Regards,
Jatin Katyal
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[Riyasat Ali]

Thanks for your reply .

My device is not in the contract anymore , is there any alternative to open TAC Case for this device just to get the DVD published for me.

[Jatin Katyal]

The best way to get the required DVD is to contact your Cisco Accounts Team. If you manage to open a TAC case cisco may entitle you to get the DVD for once if you're running in network down situation or hitting some defect.

Hope this helps.

Regards,
Jatin Katyal
*Do rate helpful posts*