02-11-2021 04:58 AM
Dear Teams ;
I configured email alerts for some alarms for a year everything works well , but now i do not receive any alarm
how can i send test email for ensure that's the smtp server work fine
thanks in advance
02-11-2021 05:21 AM
Hi @Nadia Bbz
please take a look at:
1. Administration > System > Settings > SMTP Server.
Click the Test Connection button to check your configuration.
2. Administration > System > Settings > Alarm Settings
Check not only the Alarm Notification tab, but also a particular alarm configuration.
Hope this helps !!!
02-11-2021 06:19 AM
i haven't Test Connection button in version 2.4
i was also check Particular alarm configuration , i configured alarm notification since a year all work fine , but today i don't know why that's not work
02-11-2021 06:36 AM
Hi @Nadia Bbz
There is a way to send a test email in 2.4 but its hidden really well.
Go to Work Centers > Guest Access > Portals & Components > Guest Types > Choose one of the available guest types and Edit. You will find the test button under Account Expiration Notification
02-11-2021 06:54 AM
i tested the method in this link but i haven't receive any email
02-11-2021 07:08 AM
There are many reasons why this could fail. If you have access to your SMTP gateway then you might want to check the logs of the gateway. You could also create a TCP Dump on ISE, this might give a hint where the issue lies.
You can perform a TCP Dump under Operations > Troubleshoot > Diagnostic Tools > TCP Dump.
Add as filter ip host <ip-address-of-smtp-gateway>.
02-14-2021 12:55 AM
hi @martin.fischer ;
thanks for your help
after using TCP DUMP , i get that i haven't enough system resources as picture attached , but in system summary i see that i have sufficient resources as show in attached
02-14-2021 05:01 AM
Hi @Nadia Bbz ,
double check if you Memory is Reserved on the VM.
Take a look at Resource Allocation Reservation for more info.
Hope this helps
02-14-2021 05:19 AM
02-14-2021 06:33 AM
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