Your problem description is too vague.
Is this wired or wireless?
Show your Windows supplicant configuration
Not clear what you mean by "we see certificate details in ISE" - do you mean Live Logs?
Share your Live Logs details page.
Share your ISE RADIUS Policy Map details for Authen and Authorization
The Windows Event Viewer is a good place to view issues related to 802.1X - You have to find the Wired or Wireless supplicant a few levels deep.