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Cisco ISE Active Endpoint Usage Reset

CSCO10675262_2
Level 1
Level 1

Hi,

I have a Cisco ISE running version 1.1 and I was wondering if it may be possible to reset the license usage/active endpoint shown on the dashboard? This was noticed after a restore of ISE due to replacement of hardware and I noticed that the license usage count/active endpoints does not seems to go down.

The following methods have been tried however without any success:

1. Reboot ise server/service

2. Disable all network devices making use of ise such that there are no clients/devices accessing it; example switch/wlc/etc...

3. Deleted all endpoints usage in identies/identies group

4. Disable profiling on ise

As the ise has been installed with a base license; not too sure if it may be either a bad restore (all service/application are working though) / bad radius accounting which does not timed out on the ise / etc...

Any help is appreciated on how to reset the active endpoint/license usage.

Thanks.                  

1 Accepted Solution

Accepted Solutions

Tarik Admani
VIP Alumni
VIP Alumni

Here is a method for removing the stale records. Please give this a try:

http://www.cisco.com/en/US/docs/security/ise/1.1/api_ref_guide/ise_api_ref_ch2.html#wp1072950

Thanks,

Tarik Admani
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