Cisco ISE - Guest Access With Google Chrome

David Boos · ‎09-06-2013

We've implemented the self provisioning guest portal/Guest SSID and it seems to work great for internet explorer, if a user uses Google Chrome to go through the setup the password is generated, they login and accept the terms and conditions, but then they get hung up on the WLC URL and then have to start self provisioning again.

Any ideas?

Saurav Lodh · ‎09-06-2013

Please check the below browser requirements :

Supported Operating Systems and Browsers for Sponsor, Guest, and My Devices Portals

These Cisco ISE portals support the following operating system and browser combinations. These portals require that you have cookies enabled in your web browser.

Table 8 Supported Operating Systems and Browsers
Supported Operating System	Browser Versions
Google Android ¹ 4.0.4, 4.0.3, 4.0, 3.2.1, 3.2, 2.3.6, 2.3.3, 2.2.1, 2.2	•Native browser
Apple iOS 6, 5.1, 5.0.1, 5.0	•Safari 5, 6
Apple Mac OS X 10.5, 10.6, 10.7, 10.8	•Mozilla Firefox 3.6, 4, 5, 9 •Safari 4, 5, 6 •Google Chrome 11
Microsoft Windows 8²	•Microsoft IE 10
Microsoft Windows 7³	•Microsoft IE 9 •Mozilla Firefox 3.6, 5, 9 •Google Chrome 11
Microsoft Windows Vista, Microsoft Windows XP	•Microsoft IE 6, 7, 8 •Mozilla Firefox 3.6, 9 •Google Chrome 5
Red Hat Enterprise Linux (RHEL) 5	•Mozilla Firefox 3.6, 4, 5, 9 •Google Chrome 11
Ubuntu	•Mozilla Firefox 3.6, 9

Naveen Kumar · ‎09-07-2013

Supported Operating Systems and Browsers for Cisco ISE Guest Services

The Cisco ISE Guest services support the following operating system and browser combinations.

Table 6 Cisco ISE Guest Services - Supported Operating Systems and Browsers
Supported Operating System	Browser Versions
Microsoft Windows 7¹	Microsoft IE 9, Mozilla Firefox 3.6, 4, 5, Google Chrome 11
Microsoft Windows Vista, Microsoft Windows XP	Microsoft IE 6, IE 7, IE 8, Mozilla Firefox 3.6, Google Chrome 5
Apple Mac OS X 10.5, 10.6, 10.7	Mozilla Firefox 3.6, 4, 5, Safari 4,5 Google Chrome 11
Red Hat Enterprise Linux (RHEL) 5	Mozilla Firefox 3.6, 4, 5, Google Chrome 11
Ubuntu	Mozilla Firefox 3.6

¹Cisco ISE does not support the Windows Embedded 7 versions available from Microsoft.

Note When a guest user tries to login using Google Chrome on Windows 7 OS, the login fails. It is recommended to upgrade the browser to Chrome 11.

Ravi Singh · ‎09-07-2013

Please check the JRE on your machine. It should be install for Google chrome to work the self-provisioning.

Tarik Admani · ‎09-07-2013

David,

Can you post a screenshot of what you are seeing? If you are using CWA I wouldnt think you would see the wlc virtual url? Is that what you are seeing?

Thanks,

Tarik Admani
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Venkatesh Attuluri · ‎09-08-2013

Verify that the redirection URL specified in Cisco ISE via Cisco-av pair "URL Redirect" is correct per the following options:

•CWA Redirection URL: https://ip:8443/guestportal/gateway?sessionId=SessionIdValue&action=cwa

•802.1X Redirection URL: url-redirect=https://ip:8443/guestportal/gateway?sessionId=SessionIdValue&action=cpp

aqjaved · ‎09-09-2013

Google Chrome is not a supported browser for use with the Administrative User Interface of the Cisco Identity Service Engine (ISE), Release 1.1.3 and earlier versions.

If you use Google Chrome to edit the authorization policy rules, the policy ranking order might change which impacts authorization of end users.

This issue is limited to authenticated admin users with permissions to manage Cisco ISE authorization polices. This issue does not apply to end users who use Google Chrome for web authentication for network access.

Note:

If you are using Mac OS X clients with Java 7, you cannot download the Agents using Google Chrome browser. Java 7 runs only on 64-bit browsers and Chrome is a 32-bit browser. It is recommended to use either previous versions of Java or other browsers while downloading the Agents.

Please Check the below link for compatible browsers and OS version with ISE

http://www.cisco.com/en/US/docs/security/ise/1.1.1/release_notes/ise111_rn.html#wp403337

blenka · ‎09-10-2013

Please check the latest Chrome 11 version.

kaaftab · ‎09-10-2013

Kindly check the following cisco link for reference

http://www.cisco.com/en/US/ts/fn/636/fn63635.html