Hi, We've recently started pushing out Low impact mode and this includes checking for AV+Updates on Windows 7/10 workstations. This worked without issue for a few hundred staff, however we started to find a few people who would get stuck in the Unknown state and the compliance module wouldn't download/run from the PSN. CoA is working fine. Moving the user to another machine and compliance works. Logging into the same machine with a test user and the compliance runs. We found deleting and recreating the profile of the user fixes the issue. However, there is push back from the Client team to accept this as a fix. Nothing seems to be stored in the profile for posture, so I'm at a loss to the cause of the issue. Has anyone encountered issues and is there a fix?
Setup: 2*PAN, 2*MNT, 6*PSN nodes (2 PSN groups) sitting behind 2 * F5 LTMs.
