06-05-2023 03:43 AM
Hi All,
Got an issue with the ISE portal builder (https://isepb.cisco.com/#), built a new portal followed the documentation (e.g. downloaded the config/uploader tool) but this tool is not working correctly??.. Filled in the required criteria but apparently ISE is resetting the connection/tool??.. Using an admin (SuperAdmin) account and confirmed access to ISE using a browser.
ISE v3.1 - ISEPB Portal Upload & Config Tool v1.0.10
Raised a TAC case and the Cisco engineer instructed me to gather some debug files, TAC have come back and said -
I have checked the Support bundle and pcap. I can see ISE resetting the connection, but this integration is not supported by TAC.
Please reach out to isepb@external.cisco.com for further support.
Anyone seen errors like this and have a workaround??.. Tried internal and external accounts, the documentation for this tool is virtually non-existent. Not sure what the AD setting at the bottom is for, by default it populates with "Internal" so assume a local admin account is required which I have tried so many times.
08-17-2025 08:40 AM
I'm having the issue above when trying to authorize ISE Portal Builder, did you ever get a fix for this?
11-10-2025 11:50 PM
Hello,
I had this problem too, and I solved it by disabling the pre/post login banner in ISE. I disabled it, and it worked correctly.
Suveena Victor, from isepb@external.cisco.com, recommended doing this.
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