Cisco NAC Agent Taking Forever to Give Network Access

[Kabir Ibrahim]

Hello Guys,

I have an issue in which Cisco NAC agent 4.9.4.3 Takes forever to give certain users access to the Network on ISE 1.2. While for other users the entire NAC process is not slow.

[Venkatesh Attuluri]

what type of users (endpoint type )are facing this issue

[Kabir Ibrahim]

Windows 7 SP 1.

[mohanak]

NAC Agent 4.9.4.3 takes a very long time to complete posture

CSCuq52821

Description

Symptom:
NAC Agent 4.9.4.3 takes about an hour to complete posture

Conditions:
using NAC Agent 4.9.4.3

Workaround:
use NAC Agent 4.9.0.51

[Kabir Ibrahim]

Hi Mohanak,

I have about 1500 user PC's running version 4.9.4.3 of Cisco NAC Agent. My understanding is version 4.9.0.51 is lower than 4.9.4.3. Can I force users from ISE to downgrade their NAC agents just like i can force upgrades.

[Pranav Gade]

Hi mohanak ,

I am also facing the same issue with ISE version 1.2.1.198 and endpoint windows 7

We are deploying NAC Agent by packaging with SCCM not downloaded from ISE , wherein all posture policy in audit mode still Nac Agent  taking almost 1-2 min for checking and giving full access.

We have tried with Below NAC Agent Ver 

1 - 4.9.4.3

2 - 4.9.2

3- 4.9.1.13

4 - 4.9.0.55

5 - 4.9.0.1013

Still issue is same .

We also observed Discovery Host IP is also not reflecting on NAC Agent.

Request you to help on the same

Thanks

Pranav

[Saurav Lodh]

This could be a Bug