02-12-2020 05:23 AM
Hi All
I have an issue in adding the ISE on VMware to the Cisco Support (Smartnet).
They don't recognize the virtual SN.
Dose anyone know how to fix?
Solved! Go to Solution.
02-13-2020 10:16 AM
if u enabled Smart licensing in your cube only u have to do is to generate token on the Smart portal against ISE license & then give this token to the ISE primary PAN on the licensing page. According to above messages TAC will be able to recognize your ISE-VM' s/n as supported.
02-12-2020 06:19 AM
Are you using the serial number from the ISE licensing GUI? Administration->System->Licensing. At the bottom of that page, you will see your serial numbers for your Admin nodes. You can also do a "show inventory" I believe on the CLI.
02-13-2020 09:45 AM
02-12-2020 08:10 AM
02-12-2020 10:21 AM
Hi Damien
could u pls share is your cube talking to ciscolicensing directly|via proxy|CSSM?
02-13-2020 09:48 AM
02-13-2020 09:48 AM
02-13-2020 10:16 AM
if u enabled Smart licensing in your cube only u have to do is to generate token on the Smart portal against ISE license & then give this token to the ISE primary PAN on the licensing page. According to above messages TAC will be able to recognize your ISE-VM' s/n as supported.
02-14-2020 06:24 AM - edited 02-19-2020 02:15 PM
With collaboration products (and likely ISE) they shove a lot of variables into the UDI, including the MAC address. That's why in general I prefer to statically assign MAC addresses to the cisco VM's.
Last thing you need is for your licensing to not work because you had to shut down your VM and the MAC changed after booting up. I couldn't find documentation for all the variables for ISE's UDI unfortunately.
02-14-2020 02:01 PM
Find the PAK of your ISE licenses. It is in the Cisco database and can be used as a serial number when opening cases.
You can obtain a PAK even for the R-ISE-VM= license if you contact the licensing team.
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