Console port ISE 3655 giving non-readable characters

[ksastoqu]

When connecting directly to console on an ISE 3655, it is showing non-readable characters.

Customer is using Putty and baud rate is set to 9600, it is a new node, it has never worked before.

Please see error attached.

Can it be a hardware issue? Or is there something else we can check?

[Damien Miller · Accepted solution]

You could have them try this.

To enable serial console in new 3615/3655/3695 appliances you need to disable Serial-over-LAN setting in CIMC:

demo-cimc# scope sol
demo-cimc /sol # show
Enabled Baud Rate(bps) Com Port SOL SSH Port
------- --------------- -------- -------------
yes 115200 com0 2400
demo-cimc /sol # set enabled no
demo-cimc /sol *# commit
demo-cimc /sol # show
Enabled Baud Rate(bps) Com Port SOL SSH Port
------- --------------- -------- -------------
no 115200 com0 2400

https://community.cisco.com/t5/identity-services-engine-ise/do-the-new-ise-3600-series-appliances-support-serial-console/m-p/3903511#M29416

[ksastoqu]

Thanks!