Custom Approval Request Email : FQDN

[christian.faessler]

We are running a self-registration gues WLAN with sponsor approval. After a guest user has requested an account for this WLAN, ISE sends an approval request email to the sponsor.

In this Email, the link which will trigger the approval is generated by some preconfigured tags in ISE ($ui_self_reg_email_approve_link_start$ Approve $ui_self_reg_email_approve_link_end$) which are using the IP address of the ISE server but not the FQDN.

Can anyone tell me if it's possible to adjust these links so the FQDN is being used instead of the IP address?

Thanks,

Christian

[Arne Bier]

Hoi Christian!

I was looking for this page a month ago to simply change the icon/logo to the non-ISE default and I found the answer in the Sponsor Portal config page. However, I could not find the config page in ISE that shows the layout of the email that a sponsor will receive.

If you find the answer please let us know!

Arne

[stiffyyy]

Has anybody figured this out? I have the same question. I want to adjust the URL which is behind the variable to F5 loadbalancer.

[Arne Bier]

I just had a look at our prod platform, and the email I receive to Approve/Deny the guest account contains the FQDN of the Sponsor Portal, and not the IP address. ISE 3.3p6

From my lab ISE node below, see where the Sponsor Portal FQDN is set (this is the FQDN that ISE uses for the URL sent by email):

[stiffyyy]

That defenitely helps and confirm my assumption. I wonder where in the guest portal I define which sponsor portal is being used.

Jason Kunst is talking about the first matched sponsor. ISE Single Click Sponsor Approval FAQ - Cisco Community

I wonder based on what criteria is the sponsor portal (and therefore the FQDN you mentioned Arner Bier) is being matched.

My goal would be a second sponsor portal in which its FQDN is pointing to a URL configured on F5 loadbalancer. Reason being is that I want to have loadbalancing and high availability of the sponsor portal.

And I cannot understand where in the guest portal to configure which sponsor portal (FQDN) to use.