Debugging commands in RAS 3640 for Dial-in and Callback users

[raju]

Hello,

One of the Dial-in user has a problem to connect through RAS (3640 with 16 port Analog modem module with ver 12.2) . After initial handshaking , it gets immediately disconnected . What is(are) the debugging command's to check what's going on at RAS server for Dial-in users and for call-back users also ?.

Thanks

Raju

[paddyxdoyle]

Hi,

"debug dialer events" will show you the incoming call, you should see it being disconnected and then redialling.

You can also check for ppp negotition using "debug ppp negotiation"

HTH

Paddy

[Richard Burts]

In addition to debug ppp negotiation I would suggest debug ppp authentication. In my experience when most users connect without problem and some user has problems the problem is an authentication issue more often than not.

HTH

Rick

[raju]

Thanks Paddy . Are these commands enough which will show on RAS (realtime ) What's going on when someone dials until he gets authenticated or disconnected for some reason (OR) I have to issue a logging console also after issuing above said commands .

I have one more problem also which I posted on Discussion forum , but no reply . If you have any idea , pls let me know.

Hello,

We have an Cisco ACS v 3.2 which is integrated with two AD domains say ABC (Windows 2000 ADC) and XYZ (Windows 2003 ADC) and there is a Trust Relationship between domains . Users (Dial-in & Callback ) belongs to ABC domain can able to connect through ACS-TACACS+ whereas users belongs XYZ domain can't .Users from XYZ domain are getting the error "External DB account Restriction error " . Group assignments in ACS are same for ABC & XYZ domains.I tried with domainname\username format also , but no luck.

What could be the problem?.