Endpoints visible in Live Logs but missing in Context Visibility

[Bali O]

Hello everyone

We’re experiencing an issue in our Cisco ISE deployment where endpoints authenticate successfully (we can clearly see them in Live Logs), but they do not appear under Context Visibility → Endpoints.

We have already run System Health Checks under Administration → System → Health Checks, and everything shows as Healthy – no errors or warnings detected.

Has anyone else seen a similar issue where Live Logs show successful authentications, but the same endpoints are missing from Context Visibility?
Any advice or troubleshooting steps to further diagnose this would be greatly appreciated.

Thanks 

ISE:
Cisco ISE version: 3.3.0.430
Patches installed: 4, 5, 6, 7

[PSM]

Hi @Bali O looks Context visibility has broken and need to reset. Here is the procedure:

Reset Identity Services Engine (ISE) Context Visibility - Cisco

[Bali O]

Will this reset action make any changes to our production environment? From what I can see, we only lose the log-history.